Policies

 

Reservations

All reservations must be made 72 hours in advance. For Corporate, wedding and large party groups, please make reservation at least 14 days prior to the event.

 

Payment Method

Cash, Visa, and MasterCard are grandly accepted. If you need to write a check, we must receive the check before your appointment date. When you make your reservation, a credit card is required to reserve the appointment. Your credit card will be billed in full for services 1 day before your appointment. 13% HST will apply. Gratuities are not included in our pricing, but we appreciate 20% of gratuities.

 

Minimum Requirements

Minimum party booking starts at $300. You can send your deposit in the above mentioned ways, but alternatively can also use the online processor – PayPal.

 

Custom Events and Packages

For corporate, wedding and large party groups, please contact us for special quote details. Custom proposals quotes can usually be received within 24 hours.

Traveling charges apply outside of Toronto. Parking charges will apply when paid public parking is required.

 

Cancellation Policy

If you need to cancel or reschedule your reservation we ask that you notify us 48 hours in advance, so that we may accommodate another client. If less than 24 hours notice is given, a service charge of 50% will be charged to your credit card. Your appointment is a commitment of the therapist's time – if we do not receive your cancellation notification we will charge for the full price of the service reserved. We sincerely appreciate your cooperation and understanding.

 

Age Requirement

Clients must be at least 16 years of age. Clients under the age of 16 must have adult supervision and a waiver form signed by their parent/guardian.

 

IMPORTANT!

Our Spa technicians will refuse a treatment if any of the following apply:

1. Any medical conditions that were not mentioned at time of reservation.

2. Broken skin or lesions.

 

If you are pregnant or have any medical condition, please let us know prior to treatment.

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